Well, unless you’ve been living under a rock, you’ve noticed telehealth became a big deal in 2020. Every healthcare organization, system, and clinic implemented some sort of “virtual care” option for those unable to obtain in-person healthcare services during the height of the covid-19 pandemic. Now, many of these telehealth rollouts checked the box as “minimally viable”, but they lacked some important and necessary pieces to make them sustainable for the long-term. 

In fact, when I was consulting for Georgia’s Department of Behavioral Health & Developmental Disabilities, one of my projects involved developing the operational and clinical guidelines for telehealth service delivery across the statewide integrated clinical support services (a Telehealth Roadmap of sorts).

That project, coupled with my consulting work in the private sector highlighted two great struggles that many organizations face when implementing...

For nearly a year we have used digital communication platforms for most of our interactions with other human beings because of the COVID-19 pandemic.

This means your work meetings and personal connections likely involve a screen of squares filled with smiling faces looking much like the opening of the Brady Bunch. In pre-pandemic times we associated certain activities with a place or time - we commuted to work, went to the gym, had brunch with friends or walked to school. Now, it’s all done on one screen and boundaries have become mucky, transitions quick, and multi-tasking has become the norm.

Our interactions as and with healthcare practitioners occurs via Telehealth too. For some this will be temporary but for many, they may choose to continue to provide Telehealth services. How does one take care of their own wellbeing while working in a Telehealth environment?

It takes some intentionality, but these 6 steps can help!

1. Schedule movement breaks...

If you are just starting out as a Telehealth OT provider, the question of which platform to use for sessions can be a hard decision. Do you need a platform with electronic medical records (EMR)? One that can handle billing? Scheduling options? Specific tech features? These are all things to consider when shopping around for a new platform.

When browsing through platforms, here are a few things to consider when choosing what’s best for your practice.

1. No matter what type of platform you are looking for, whether it be telehealth-only, EMR-only, or a combination of both, a top priority is HIPAA compliancy. Ensuring that the platform you select is HIPAA compliant is important for both your patient’s privacy and your own liability. When researching platforms, look for the companies Signed Business Associate Agreement (BAA), which indicates that they are HIPAA compliant.

2. Platform tends to have tiered pricing, which typically follow a free, basic, and...